Nh360 FasTag
Nh360 FasTag

Return Policy

Sleep with confidence knowing you have 100 nights to find your perfect mattress

Last updated: January 15, 2025
100 Nights
Trial Period

Sleep on your mattress for 100 nights to ensure it's the perfect fit for you

Full 100-night trial period
No questions asked returns
Free pickup and return
Full refund guarantee
No restocking fees

Take your time to ensure the perfect sleep experience

How Returns Work

Simple 4-step process for hassle-free returns

Step 1

Contact Customer Service

Call or email us within 100 days of delivery

Reach out to our customer service team to initiate your return

Step 2

Schedule Pickup

We'll arrange free pickup within 3-5 business days

Our team will contact you to schedule a convenient pickup time

Step 3

Product Inspection

We'll inspect the product upon pickup

Standard inspection to ensure product condition meets return criteria

Step 4

Refund Processing

Receive your refund within 7-10 business days

Refund will be processed to your original payment method

15-Year Warranty

Our comprehensive warranty covers manufacturing defects and ensures your investment is protected.

What's Covered

Manufacturing defects
Sagging beyond normal wear
Structural integrity issues
Material quality problems
Edge support failures

What's Not Covered

Normal wear and tear
Damage from improper use
Stains or spills
Damage from pets
Unauthorized modifications

Warranty Claims

For warranty claims, contact our customer service team. We'll assess the issue and provide appropriate solutions including repair, replacement, or refund.

Return Conditions

Eligible for Return

Products in original condition
Original packaging included
No stains or damage
Within 100 days of delivery
All accessories included

Not Eligible for Return

Products with stains or damage
Missing original packaging
Used beyond normal wear
After 100-day trial period
Custom or special order items

Refund Timeline

What to expect during the return process

Return Request

Same day

Contact customer service to initiate return

Pickup Scheduled

3-5 business days

Our team arranges pickup from your location

Product Inspection

1-2 business days

Quality check and condition assessment

Refund Processing

7-10 business days

Refund credited to original payment method

Frequently Asked Questions

Common questions about returns and warranty

What is the 100-night trial period?

You have 100 nights to sleep on your mattress and decide if it's right for you. If you're not satisfied, you can return it for a full refund, no questions asked.

Is there a return fee?

No return fees for trial returns within the 100-night period. We cover all pickup and return shipping costs.

What if the mattress doesn't feel right?

We understand that finding the perfect mattress takes time. Our 100-night trial gives you plenty of time to adjust and decide if it's the right fit for you.

How do I initiate a return?

Call 8667460935 / 8667460635 or email support@nh360fastag.com within 100 days of delivery. Our customer service team will guide you through the process.

What happens to the returned mattress?

Returned mattresses are donated to local charities or recycled responsibly, ensuring they don't go to waste while helping those in need.

Can I return accessories and bedding?

Yes, pillows, toppers, protectors, and bedding can be returned within 30 days of purchase if unused and in original packaging.

Need Help with Returns?

Our customer service team is here to help with any questions about returns, warranty, or refunds.

Call Us

8667460935 / 8667460635

Mon-Sat, 9 AM - 7 PM

Email Us

support@nh360fastag.com

Response within 24 hours

Visit Us

54RC+F3, Kakapalayam, Paduvampalli, Tamil Nadu 641659

Showroom available