Find answers to common questions about our products, services, and policies
A.We offer end‑to‑end FASTag assistance — issuance, recharge, KYC, blacklist removal and fleet support — with quick response and PAN‑India coverage.
A.We offer all standard sizes: Single (3' x 6'3"), Double (4'6" x 6'3"), Queen (5' x 6'6"), and King (6' x 6'6"). Custom sizes are also available for special requirements.
A.Yes, all our latex products are naturally hypoallergenic and resistant to dust mites, mold, and bacteria. They're perfect for people with allergies or sensitive skin.
A.Memory foam conforms to your body shape and retains heat, while natural latex provides better support, breathability, and temperature regulation. Our latex products offer superior durability and natural comfort.
A.We accept all major credit/debit cards, UPI, net banking, and cash on delivery. We also offer EMI options through our partner banks for purchases above ₹10,000.
A.Absolutely! We use industry-standard SSL encryption for all transactions. Your payment information is secure and we never store your card details on our servers.
A.Yes, we offer special pricing for bulk orders (5+ items) and institutional purchases. Contact our sales team for custom quotes and volume discounts.
A.You can modify or cancel your order within 2 hours of placement. After that, please contact our customer service team for assistance.
A.Standard delivery takes 3-7 business days across India. Express delivery (1-2 days) is available in major cities for an additional fee.
A.Yes, we provide free delivery across all states and union territories in India. Remote areas may take 7-10 business days.
A.We'll contact you 24 hours before delivery to confirm the time. Our team will deliver, unpack, and set up your mattress in your preferred room.
A.Yes, our premium delivery service includes setup, old mattress removal, and packaging disposal at no extra cost.
A.All our latex mattresses come with a 15-year comprehensive warranty covering manufacturing defects, sagging, and structural issues.
A.We offer a 100-night trial period. If you're not satisfied, you can return the product for a full refund within 100 days of delivery.
A.Contact our customer service team within 100 days of delivery. We'll arrange pickup and process your refund within 7-10 business days.
A.No return fees for manufacturing defects. For trial returns, a nominal pickup fee of ₹500 applies to cover logistics costs.
A.Call us at 8667460935 or 8667460635, email support@nh360fastag.com, or use our contact form. We're available Mon-Sat, 9 AM - 7 PM IST.
A.Yes, our delivery team will set up your mattress and provide care instructions. We also offer video consultations for setup guidance.
A.Absolutely! We offer free video consultations to help you choose the right mattress. Book a slot through our website or call us directly.
A.Yes, we provide comprehensive care guides and maintenance tips with every purchase. Our team is also available for ongoing support.